As part of its ongoing commitment to support the growing number of people across Cornwall and Isles of Scilly with diabetes, NHS Kernow has made over 50 health information videos freely available via a specialised online video library.
The bespoke video library covers topics including general self-care, looking after your feet, getting your eyes checked and preparing for pregnancy when you have diabetes, as well as top tips for healthy eating and much more.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
 Europe & Russia |  North America |
 Central America |  South America |
 Caribbean |  Africa |
 Middle East |  Central Asia |
 East Asia |  Australasia and Pacific |
It is important to make this initial appointment as early as possible – at least 6 weeks before you travel – as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines may have to be ordered if they because some are not held in stock. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Our priority is to care for our patients and therefore non-NHS work does not take priority over our NHS work. We aim to complete forms within 1 week of request but at times it may take longer. Please note that some forms can only be completed by your own registered GP which may take longer if your doctor is not on duty. Please check with a member of our reception team.
Payment should be made at the time of request. We accept payment in cash or by debit/credit card. We regret that we are no longer able to accept payment by cheque. Receipts are available on request.
To see a list of our private service fees please click here
We do not provide letters for housing, so please do not request these. Whilst we appreciate that housing problems can be stressful, this is a matter for the council housing office. If the council requires additional medical information, they will send a specific form to the GP surgery. You will need to provide your written consent for this.If you are intending to apply for a council home for health reasons you do not need to send a letter from the GP.The Council will write, in confidence, to your doctor if further information is required.GPs receive frequent requests for medical letters and reports in support of housing applications from a variety of sources – the local authority, housing associations, directly from patients and from patients via Citizens Advice Bureau.
The arrangements for seeking GP reports and for payment vary from local authority area to local authority area, and even when clearly agreed are often not implemented by local authority staff. However, all requests should come via the Council or Housing Association and not the patient.Information in support an application based on health grounds should be supplied by the applicant using a form provided by the Housing Department (self-assessment).
This should not require any input from the GP/practice.Only if additional information is required, should the Housing Department Medical Officer obtain it from the applicant’s doctor, preferably using a standard form, provided the patient has given written consent.
The Medical Officer should seek information which is only available to the GP, for example:the diagnosis;severity of the illness;medicationWe understand that patients are often wrongly advised to get a letter from their GP and we can supply you with a letter outlining the above that you can show to anyone wrongly directing you to us for such documentation.
Our doctors and nurses are available to offer advice on contraception.
Dr Jones, Dr Curnow, Dr Sanderson, Dr Cook and Dr Mensing provide a Contraceptive Implant Fitting and Removal Service. Please discuss this with your own GP in the first instance.
Dr Jones, Dr Curnow, Dr Sanderson & Dr Mensing provide a Coil Fitting and Removal Service. Please discuss this with your own GP in the first instance.
If you are under 25, you can order a free chlamydia test online from freetest.me. This service enables young people to order and conduct a chlamydia test for free in the comfort of their own home. All you have to do is log on to the website www.freetest.me to request a test kit which will be sent to you through the post.
Chlamydia is the most common sexually transmitted disease. If left untreated it can lead to serious health problems.
As from 2nd December 2019 Brook will be delivering the sexual health services in Cornwall:-
www.sexualhealthcornwall.co.uk Tel: 03003030714
Based in a separate office in the Community Centre, the District Nurses liaise with the practice staff and call in for any messages. Tel 01736 755756
Community midwives run regular antenatal clinics at the surgery. Tel 01736 571202
Health visitors Tel 01736 336645
Pharmacist
We have a practice based Clinical Pharmacist
Locums
We occasionally employ locums to cover for sickness. annual leave etc. If you are seeing a locum doctor or nurse, you will be informed of this when you make the appointment.
We have therapists who are employed by Outlook South West. They are based at the Hayle Community Centre next door. We also have an Addaction therapist who provide support for patients who are affected by alcohol and drug abuse.
We provide a stop smoking service. Contact the practice for further information
We can see and treat some minor injuries such as sprains and strains, minor burns and scalds, minor head injuries (but not if someone is unconscious), insect and animal bites and stings, minor eye injuries, cuts, bruises and grazes.
All the doctors in the practice are experienced in performing minor surgery and joint injections. We have a fully equipped treatment room for this purpose. Your doctor will be able to provide you with more information if you require treatment.
Our practice nurses hold special clinics for disease management such as diabetes, hypertension, coronary heart disease, chronic obstructive pulmonary disease and asthma.
They also run clinics for cervical smear tests, baby vaccinations, dressings as well as offering removal of sutures.
Our health care support team will take blood tests as requested by your doctor and they also hold INR clinics for regular blood testing for patients who take Warfarin, which involves finger prick blood testing. The results are available instantly.